FREQUENTLY ASKED QUESTIONS
You don’t have to have an account to shop with us online. To buy without registering, simply use our direct checkout.
Registering online does have it’s advantages, here’s some of them:
- Make future purchases quicker as you will never need to fill in your account information again
- Conveniently track your current order status and see your order history
If you’ve forgotten your password, choose the ‘forgotten password’ link on the account login/register page. We will send you an email containing your password. We recommend that once you login you change your password immediately to ensure your information remains private and secure.
“]If you are having problems signing in to your account, ensure that you are entering the correct email address and password for your existing account. If you continue to have problems logging in, try sending a ‘forgotten password’ reminder to your email address to ensure you have the correct email and password for login. For more help, get in touch as soon as possible.
Once you have found the item(s) that you wish to purchase, select ‘add to basket’. When you are ready to complete your order, click on the ‘view basket / checkout’ option, which is permanently on the top right of your screen – and then, ‘Checkout’. If you do not have a registered account with us, you will be asked to register here or to checkout without registering through the express checkout option. You will need to enter the details necessary to complete your order.
If you already have an account registered with us, you may be asked to login, and then proceed to the ‘Checkout’.
Ensure that all of your address, order and payment details are correct and then confirm your order.
If you have any questions on this process, or have any difficulties placing an order, please get in touch as soon as you can.
We do our best to provide a safe and convenient delivery service for you. Click here for more information about our delivery charges and timings.